RECEPTION

RECEPTION

Job duties : Give the HOTEL information, handle guest registration

Conversation :

1 Standard Greeting

Good morning, welcome to ….Hotel, any kind I help you

Good evening, welcome to …..Hotel, may I help you

2. Handle Reservation

Ask guest name : may I know your name mom/sir ?

Ask reservation guest or not : have you made your reservation mam/sir ?

RESERVATION Guest

Check the reservation : please wait a moment Sir, I will check your reservations

Reconfirm guest reservation

Alright Sir/Mam.

Your reservation under name Mr. Banu (guest name)

Reserve for one superior twin bed room, check-in today, April, seventh, two thousands and eight (7 apil 2008) and check-out on April, tenth (10 April 2008)

Your room rate is two hundred and fifty thousands us dollar net per room per night

Your all hotel’s account will be settled by your company

Anything else Mr. Banu ?

Please wait a moment. We help you to register Sir

Follow the Registration procedure

Ask guest ID : may I borrow your ID card sir/mam

This is your guest pass sir/mam, we will kepp your passport and will give it back at the check-out time

Non-reservation Guest

Check room availability : please wait a moment, sir, I will the room

availability

inform the type room available and room rate

: Tonight we are still available for deluxe and junior

suite only sir/mam

Junior suit is one twenty thousands (2000) us dollar per room per night

Ask room required : what room yype you required sir, mam?